The call centre platform that integrates seamlessly with your CRM
A call centre is only as strong as the information your agents have during a call. Squaretalk understands that. As an official partner, we connect this cloud telephony solution to your CRM, so every agent sees the full customer picture straight away.
Why choose Mobile XL
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Official Squaretalk partner
We know the platform inside out.
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CRM integration expertise
We connect Squaretalk VoIP to Zoho CRM, Zoho Desk and other systems.
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15+ years of experience
500+ satisfied customers have gone before you.
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One point of contact
From telephony to CRM, we take care of it.
The strength of Squaretalk lies in the integration
Squaretalk is an advanced Voice over IP (VoIP) solution for modern call centres. Cloud based, scalable and with close to 100% uptime. But the real added value lies in the seamless connection with your CRM.
Why CRM integration makes the difference
Without integration, your phone system is an isolated island. Your agents have to switch between systems, look up customer information by hand and record call notes separately. That costs time and leads to mistakes.
With an integrated solution, that changes completely:
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Instant customer information
As soon as a customer calls, their full profile appears on screen automatically. Purchase history, previous calls, open tickets, all at a glance.
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Automatic call logging
Every call is automatically linked to the right customer or case in your CRM. No more manual notes, always a complete overview.
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Smart call routing
Based on data from your CRM, calls are routed straight to the right agent. The customer is helped properly the first time.
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Seamless workflows
During the call, agents can add notes, create tickets or update the CRM straight away. Everything flows together.
Squaretalk and Zoho: a proven combination
Squaretalk is an official Phonebridge partner of Zoho. This means the integration with Zoho CRM and Zoho Desk is guaranteed to run smoothly. On top of that, Mobile XL offers the option of an API integration, so you can use data from your Zoho solutions to route incoming calls even more intelligently.
What this gives you:
- For your sales team: more insight, better follow-up and higher conversion.
- For your service team: faster resolutions, fewer transfers and higher customer satisfaction.
- For your management: real-time dashboards with insight into call duration, waiting times and agent performance.
More than just telephony
Besides the CRM integration, Squaretalk offers a wide range of features that take your call centre to the next level:
- Flexibility and scalability: Scale up or down easily, without physical limits.
- Advanced call management: From call routing and queue management to call recording and analysis.
- Real-time performance dashboards: Monitor your team's performance live and adjust straight away.
- Cost savings: Cloud based, so no expensive hardware or maintenance.
Your questions about Squaretalk, answered
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Squaretalk is an official Phonebridge partner of Zoho, which guarantees that the two solutions work together. On top of that, Mobile XL offers the extra option of using the API integration so data from the Zoho solutions can be used to route incoming calls through your organisation in the best way.
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Thanks to its cloud based structure, Squaretalk requires less initial investment and maintenance, which lowers operating costs considerably.
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Squaretalk VoIP is a cloud based communication solution designed specifically to support the needs of modern call centres.
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Squaretalk offers cloud flexibility, scalability and a range of powerful tools designed specifically to optimise call centre operations.
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Any company that depends on reliable, flexible and efficient communication can benefit. Especially those running an extensive customer service or sales call centre.
Ready for smarter calling?
Want your call centre to benefit from the power of CRM integration? Find out what Squaretalk through Mobile XL can do for your organisation.
Request a no-obligation demo and see for yourself how simple and powerful integrated communication can be.